FAQs

Frequently Asked Questions (FAQ)

Q: How can I place an order?
A: Simply choose your favorite accessory, add it to the cart, and complete the checkout process.

Q: Can I modify my order after placing it?
A: If your order hasn’t been shipped yet, contact us immediately and we’ll do our best to update it.

Q: How long does shipping take?
A: We ship from Portugal. Delivery usually takes 2–5 business days across the EU.

Q: Do you ship internationally?
A: Currently, we ship to most EU countries. More regions may be added soon.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link by email.

Q: Can I return my order?
A: We only accept returns for faulty or incorrect items. Please contact us within 14 days of receiving your order.

Q: Do you offer refunds?
A: Refunds are only issued for defective products or shipping errors, after inspection.

Q: How can I contact you?
A: You can reach us at bottlybottly@gmail.com

Q: Where are you based?
A: We’re proudly based in Portugal, shipping trendy accessories across the EU.